AI Support Agent for SMBs.

Support is where hallucinations cost trust fastest. A controlled support agent answers only from your approved knowledge base, escalates anything uncertain to a human and logs every resolved request — so quality is checkable, not assumed.

What it does

Useful work, on the record.

  • Answers common questions from approved knowledge sources only
  • Escalates edge cases and frustrated customers to a human, with context
  • Drafts replies for human review in sensitive categories
  • Keeps the knowledge base updated from resolved tickets
  • Reports response times, resolution rates and gaps in documentation

Controls

What keeps it reliable.

No answers outside the approved knowledge base

Confidence thresholds route uncertain cases to humans

Complete log of every answered request

Other functions

Agents across the business.

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